Shipping and return

 

Shipping

For shipment we charge fixed amounts (see below), based on the costs of parcel shipping. But it may occur that your order is sent not as parcel but by letterbox mail, and in that case the actual postage may be less than what you were charged. If the difference between the actual postage and the postage charged is more than €2.00, the difference wiil be refunded to your bank account.

When your order is shipped as parcel, you'll receive an e-mail with the parcel number so you can track the shipping status.

If your order is in stock, it will be shipped the next working day at the latest. If not, the term of delivery as noted in the product information is applicable.



Shipping within the Netherlands

For shipment within the Netherlands you have the choice between home delivery and delivery at the nearest DPD pick-up point.
Home delivery: € 5.50.
Delivery at a DPD pick-up point: € 3.50. Via the e-mail address you entered when ordering, you will receive a message where and when you can collect your parcel.
If your order exceeds € 100.00: free shipping and home delivery.



Shipping to Belgium, Denmark, Germany, France, Luxembourg, Austria and the United Kingdom

The shipping costs are € 10.00. Your order will be delivered to your home.
Free shipping for orders over € 150.00.



Shipment to other countries

For shipment to other countries: please contact us.



Pick-up in Driebergen

You can also pick up your order at our place in Driebergen. When you have indicated this option with your order, we will contact you to arrange a time.



Return

We hope of course that you are satisfied with the product you ordered. But it may happen that it is not what you expected. Legally you are entitled to return the product within 14 days after delivery. Please see the Terms and conditions articles 6 to 9 for our mutual obligations in this case.